And Another one Bites the Dust…

Well, my dear, what can I say – it’s really not a good way to start the day.  I suppose I better go back to the start of this story, otherwise you’ll be thinking that I’m spouting even more rubbish than usual.

You’ll remember, no doubt, that I had mentioned previously that we were down to having just one workman here.  He was the only one of the contractors who returned after the Christmas break.  I grumbled about it at the time, and I think that one or two of my friends thought I was being a little harsh.  After all, they said, at least the work is continuing, albeit at a rather slower pace than would have been expected.

However, my fears weren’t unfounded and on Monday when the one remaining contractor wasn’t to be found anywhere in the building, I rang Head Office.  I left it till mid-afternoon just in case he had been delayed for one reason or another, but when there wasn’t any sign of him, I decided I would let Head Office know, just in case they weren’t aware.  Of course, he may have succumbed to this dreadful bug which has been floating round for some weeks.

To cut a very long story short, I couldn’t find anyone who could, or would, tell me anything.  However, I was told that someone would call me back.  Eventually on Tuesday afternoon I received a call, saying that they were only ringing me because they knew I’d keep calling them otherwise, but the message from Mr…… (the name was mumbled so I couldn’t hear it) was to say that the contractor wouldn’t be returning as it had been decided to put future upgrading works on hold for a short time!

I tried to ask some questions, but I was told very firmly, that Head Office knew what they were doing and would I please let them get on with it.  Well I would, but I can’t actually see that they are getting on with anything!!  To say I was annoyed was an understatement.  I’m sure you can imagine!  They put the phone down at that point so I was talking to myself – I know that happens quite regularly – but I was furious.  However, apparently there isn’t anything I can do about it.

This has just made the contingency that I had been considering, all the more vital.  You can’t treat people in this way. These flats aren’t a cheap option for retired folk.  If the management aren’t taking our safety and wellbeing seriously, then an alternative will need to be found.  As I said, I do – well, probably – have an alternative plan to follow-up, but at this precise time there isn’t anything I can say or do – well not in a professional way – just at the moment.  It must be presented properly with all the loopholes having been considered in advance..  I’m not being bounced into acting without thinking it through properly.  I’m sure you can understand.

I’m really sorry to have had this little rant and I’m sure you realise that it’s not directed at you.  I don’t want to worry anyone here unnecessarily, but I’m sure that my neighbours will be starting to realise that something isn’t right.  I know that the majority of them just take life as it comes, but even the most unobservant soul will eventually notice that several jobs have been abandoned before they were completed.  Even worse, tools and materials have just been left lying around.

I need to give this some serious thought and I’ve called Alex and asked him to visit me this weekend.  I’ve also sent him an email with a list of things that I’d like him to find out for me.  This will need some considerable research but fortunately, Alex has volunteered to help me as much as he can.

I do have other things to tell you – about our wedding outfits and a couple of other bits, but today I’m rather consumed with the problems here, so with your permission, I’ll leave them until we chat again.  I hope you appreciate why I’m so disappointed with the management here, and why I must take action to rectify matters, in one way or another.  As Always –

With Love – Jan  xx 

Published by Jan

I'm retired, disabled and after sudden death of wonderful husband, have moved closer to my son, daughter-in-law and baby, Charlie. I live in sheltered housing at the bottom end of the scale called Independent Living. I had been in an online Knit and Natter group for a couple of years before Ian died and the members of the group were and still are a wonderful support to me. Since moving here I have now got my own little Facebook group where the members are now my friends and extended family. It was suggested that I write a blog - so here we are!!

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6 Comments

  1. Oh Jan, that’s dreadful. What an awful way to treat vulnerable people. Maybe when you next talk to Alex, you could ask him if he thinks it’s worth talking to trading standards, or health and safety. If there are areas where an accident could happen, the people who are responsible for the upkeep of the building could be liable for any injuries sustained.
    Try not to get too upset about it, that won’t solve anything and it will make your poorly. Just take care of yourself. X

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    1. Thanks Frances – it’s been so irritating. I was concerned about the work slowing down since Christmas. However, I’m not sure whether trying to fight Head Office will actually achieve anything. I’ll have a chat with Alex and see if he can suggest anything. xx

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  2. Oh my goodness Jan – haven’t Head Office ever heard of customer service. What a way to treat anyone let alone vulnerable people – that is disgusting and they certainly need to be reported to someone. Although we all have a moan about Health and Safety it does serve a purpose and leaving tools etc in communal areas is a definite ‘no go’. The company’s liability insurance wouldn’t be honoured if there was a claim caused by such negligence. Assuming they have insurance. Apart from anything else whose tools are they? Tools are very expensive these days so surely the owner must be missing them. Try not to let it get to you – difficult I know. Take care Jan and chat to Alex about things. xx

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    1. Hi Maggie – tools are indeed expensive. However, I’m not sure whether the main contractor is actually employed by Head Office and not as independent as we may have thought. If they are connected, then the tools will belong to Head Office. I do think that a conversation with Alex may clarify matters. xx

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    1. Lovely to hear from you Jane. No, it doesn’t remain peaceful here for very long. It’s always one thing after another. It’s not very easy finding retirement complexes – I know that there seem to be plenty of them, but to find one locally may not be straightforward, particularly for some of the more vulnerable residents. xx

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